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Privacy Policy


This privacy policy outlines how Younglabs, an online education company that conducts live classes, collects, uses, and protects any information provided by users of our website, mobile app, and communication on social channels such as WhatsApp, Instagram, Messenger, etc.

Younglabs is committed to safeguarding your privacy. Any information you provide while using our website, mobile app, or communicating with us on social channels will be used in accordance with this privacy statement.

We reserve the right to update this policy periodically by revising this page. Please check this page occasionally to stay informed about any changes.

If any information you have provided or uploaded on the Platform violates the Platform Terms, Younglabs may be required to delete such information upon informing you of the same and revoke your access to the Platform if required.

Younglabs has taken reasonable precautions as per applicable laws and implemented industry standards to treat Personal Information as confidential and to protect it from unauthorized access, improper use or disclosure, modification and unlawful destruction or accidental loss of the Personal Information.

Access To Our Platforms


  • • You are not required to create an account to access our app. However, if you would like to make a purchase, we require you to login so that you can access your purchases content or courses even when you return to our app/website later from any device.


  • • You are not required to create an account to access our app. However, if you would like to make a purchase, we require you to login so that you can access your purchases content or courses even when you return to our app/website later from any device.
  • • We collect your phone number on the App as one of the core functionalities of our app is to enable users to access our FREE trial classes on the go. Your phone number is required to coordinate with you regarding your timely joining the booked classes as we block our teachers’ time to take such classes and it is important for us to try and ensure everyone’s time is respected.

Use of the Platform/Services by Children

  • • Our platform is meant to be used mainly by Parents and all login and contact information collected is for ‘parents’ only. Children may not use our website or apps to themselves create accounts or provide us with any information.
  • • Children may however use our website or app to take classes that parents have signed up for them under parental supervision.
  • • While some of our Services may require collection of a Child’s Personal Information to be submitted by parents, we do not knowingly collect such Personal Information from a Child and assume that information has been provided with consent of the Parent. If you are a Parent and you are aware that your Child has provided us with any Personal Information without your consent, please contact us at
  • • If we become aware that we have collected Personal Information from a Child in the absence of consent of the Parent, we will take steps to remove such information from our servers.
  • • The information in the relevant parts of this notice applies to Children as well as adults. If your Child faces any form of abuse or harassment while availing our Services, you must write to us at so that necessary actions could be considered.

How Do We Collect User Information?

  • • We collect user information through the following methods:
  • • Website and Mobile App: Information provided directly by users when using our website or mobile app, such as filling out forms, creating accounts, or making purchases.
  • • We request for consent to message people on WhatsApp on the first screen of our mobile App. We will not message anyone without this consent.
    1. • For users who are not on WhatsApp they can opt to provide a phone number. In case they have booked a trial class with us, they should expect to be reached out on this phone no.
  • • Just collecting email does not work with us as e-mail is not real time checked and coordination for live classes needs closer co-ordination.
  • • Social Channels: Information provided by users during interactions on social channels such as WhatsApp, Instagram, Messenger, etc.
  • • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences on our website and mobile app.
  • • Analytics: We may use analytics tools to collect information about how users interact with our website and mobile app, such as page views, clicks, and session duration.
  • • Third-party Sources: We may collect information from third-party sources, such as social media platforms or marketing partners, in accordance with their privacy policies.
  • • When you access our Platform, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Platform — for example, when you create or make changes to your account information on the Platform.
  • • We may determine the approximate location of your Supported Device from your Internet Protocol (IP) address. We may collect and use this information to calculate how many people visit from certain geographic regions or to improve our Platform Services.

What Information Do We Collect?

We May Collect The Following Information:

  • • Name, contact information, including email address and phone number/WhatsApp number
  • • Demographic information such as postal code, preferences, age of children to determine the suitability of certain courses for them and interests – academic or other
  • • Other information relevant to customer surveys and/or offers

Why Do We Collect Contact Information?

As an online education company that conducts live classes, we require contact information such as messaging or WhatsApp phone number to coordinate with users for live classes. It is not possible to coordinate for classes without such information.

One of the main use cases of our app is for users to book trial classes with us in addition to attending live classes in purchased courses. Coordination related to such trial classes requires us to be able to contact our customers, who are usually parents, over a phone or through messaging applications. Parents have to agree to provide this information to us in case they are looking to engage with us related to trial classes.

How Do We Use the Information We Gather?

We collect this information to understand your needs and provide you with better service, including:

  • • To provide Services on our Platform: We use your information as collected by us to allow you to access the Platform and the Services offered therein, including without limitation to set-up and maintain your account, provide customer service, fulfil purchases through the Platform, verify User information and to resolve any glitches with our Platform. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Platform, and/or the performance of a contract between you and us.
  • • To improve our Platform and maintain safety: We use your information to improve and customize the Platform and Services offered by us, including providing automatic updates to newer versions of our Platform and creating new features based on the Platform usage analysis. Further, we also use your information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to our Platform or network, and other threats and violations to Younglabs’ or a third party's rights and property, or the safety of Younglabs, its users, or others. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Platform, and/or the performance of a contract between you and us.
  • • To market our Platform and communicate with You: We will use your information to develop a more targeted marketing of our Platform, to communicate with you about our offers, new products, services or even receive your feedback on the Platform. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Platform, and/or the performance of a contract between you and us.
  • • To establish, exercise, or defend legal claims: We may process any Personal Information identified in this Policy when necessary for establishing, exercising, or defending legal claims, whether in court, administrative, or other proceedings. The legal basis for this processing is our legitimate interest in the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
  • • Consent: We may otherwise use your information with your consent or at your direction.
  • • To Better Understand Our Users: We may use information we gather to determine which areas of the Services are most frequently visited to understand how to enhance the Services.
  • • We may share some of the information you have provided with our service partners such as teachers who teach on our platform so that they can provide our customers with customized services.

Duration for which your Information is Stored

  • • Mostly, when you delete any of the information provided by you or when you delete your account, on the Platform, the same will be deleted from our servers too. However, in certain cases, we will retain your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances.
  • • Further, please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by you on the Platform (for example: comments, feedback, etc.), however, we shall anonymize your Personal Information in such a way that you can no longer be identified as an individual in association with such information made available by you on the Platform. We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.

Protection of Your Information

  • • We are committed to protecting your information and will never share or sell it to third parties. We will make all efforts under our control to ensure the security of this information.
  • • We maintain electronic, and procedural safeguards in connection with the collection, storage, and disclosure of Personal Information (including Sensitive Personal Information). Our security procedures mean that we may occasionally request proof of identity before we disclose Personal Information to you that belongs to you.
  • • However, no form or method of data storage or transmission system is fully secure, and we cannot guarantee that security provided by such system(s) is absolute and that your information will not be accessed, disclosed, or destroyed in the event of a breach of any of our security measures.

Promotional Communications

  • • You will always have the option to opt out of receiving some or all of our promotional communications through the setting provided within the Platform upon your login, by using the unsubscribe link in any email communications sent to you or by emailing
  • • If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Platform or receive any communications from us (except for those that are legally required), then you may delete your account by us at
  • • Advertisers or ad companies working on their behalf sometimes use technology to serve the ads that appear on our sites directly to Your browser. They automatically receive Your IP address when this happens. They may also use cookies to measure the effectiveness of their ads and to personalize ad content. We do not have access to or control over cookies or other features that advertisers and third-party sites may use, and the information practices of these advertisers and third-party websites are not covered by our Policy. Please contact them directly for more information about their privacy practices.
  • • We do not sell your Personal Information to third parties, and we do not use your name or name of your company in marketing statements without your consent.

Contact Us

You can contact us for the following: To ask us to delete your account or information regarding you.

Please email us at

Your information is essential for enhancing our services and ensuring a personalized user experience. We are committed to protecting your privacy and ensuring that your information is secure.