This policy applies to all Younglabs courses and class packs, in India and abroad. Version 1.0.
If you have paid and the course has not started, the course fee is refunded, minus a platform fee of 10% of the course fee and the deductions in section 7, provided you ask in writing (email or WhatsApp) at least 24 hours before the course start date.
A request made less than 24 hours before the course start date, or after it, means the course is treated as started, and section 3 applies, including the 25% minimum cancellation fee.
Once the course has started, we refund the paid classes you have not used, pro-rata, and Younglabs keeps a minimum of 25% of the course fee. A platform fee of 10% of the course fee is deducted as well, in addition to that minimum and in addition to the deductions in section 7. There is no refund once all paid classes have been used. The refund is never below zero.
How we calculate it
Used share = used paid classes ÷ total paid classes Retained share = the higher of (Used share, 25%) Platform fee = 10% of the course fee Refund = Course fee × (1 − Retained share) − Platform fee − deductions in section 7
Example: course fee ₹12,000 for 24 paid classes. At least 24 hours before the course starts, the 25% minimum does not apply. The platform fee is ₹1,200, so the refund before gateway, EMI and bank charges is ₹10,800. After the course has started, the table below applies. The platform fee is still deducted, and the refund is never below zero.
| When you cancel | Classes used | Used share | Younglabs keeps | Platform fee | Refund before gateway, EMI and bank charges |
|---|---|---|---|---|---|
| Less than 24 hours before class 1 | 0 | 0% | 25% | ₹1,200 | ₹7,800 |
| After 3 classes | 3 | 12.5% | 25% | ₹1,200 | ₹7,800 |
| After 6 classes | 6 | 25% | 25% | ₹1,200 | ₹7,800 |
| After 12 classes | 12 | 50% | 50% | ₹1,200 | ₹4,800 |
| After all 24 classes | 24 | 100% | 100% | ₹1,200 | ₹0 |
Younglabs tries to keep the same teacher with each child for the whole course. In some circumstances a teacher may change. When that happens, parents will be offered other teacher options. A change of teacher is not a ground for a refund.
We may cancel a course or batch because of low enrolment or unforeseen circumstances. If we do, the course fee for paid classes not yet held is refunded, minus the 10% platform fee and the deductions in section 7.
Please contact us before raising a dispute with your bank or card provider. It's faster. A chargeback is not a refund request and doesn't extend any time limit in this policy. While a dispute is open, we may pause classes. We won't pay a refund for any amount the bank has already reversed.
We may decline a refund if the account was suspended for abuse, fraud or misuse, or if a family makes repeated refund requests across enrolments.
No verbal promise by a counselor, teacher or other staff member changes this policy unless Younglabs confirms it in writing. Any goodwill refund or concession outside this policy is a one-off and doesn't set a precedent.
This policy is governed by the laws of India, and the courts at Gautam Buddh Nagar (Noida), Uttar Pradesh have jurisdiction. This doesn't affect your rights under consumer protection law. Grievance Officer, reachable at contact@younglabs.in. We acknowledge complaints within 48 hours and resolve them within one month.
We may update this policy. Each version shows its number. Your purchase is governed by the version in force on the date you paid.
Younglabs, A-39, Sector 4, Noida 201301 · +91 92890 29696 · contact@younglabs.in · Mon–Sat 10am–6pm IST